OS(open source)

We are planning to roll out an IITK specific gentoo based Linux/GNU distro.This distro would enable lesser mortals like us to use gentoo without wasting too much time on tweaking. I ve already tried gentoo once but it could not boot :) . Though I dislike the very idea of tweaking everything myself and like things that are polished. I guess this is where Open Source needs to catch up ...polished products. There are a very few polished and complete products around. Those who are there are very famous like firefox,DC++,fedora etc. What do I mean by polished here ?
A polished product is a complete product with documentation , hardware compatibility and most importantly user friendliness. I guess a lot of products in open source domain lack this.They don't worry much on UI part which in my view is the most important as not everybody is a rocket scientist to figure out things and tweak and optimize. This is the same with gentoo. It's a great product but it lacks UI. Had they concentrated on making the installation process a bit user friendly ,it would have been numero uno in linux distro market. In my view this is the sole reason why companies like M$ and apple have gained so much market, they concentrate a lot on UI.
Time has come for OS to break this shackles of Non User friendly interfaces OR crappy UIs and realize that if OS has to gain more popularity then UI is a must.